Our Environmental Policy

Here at Premium Pods Ltd we take the impact that our actions have on the environment very seriously. We strive everyday to lower our carbon foot print and reduce our waste. We only source our raw materials from companies who have the same sympathetic values as ourselves. This on many occasions can mean paying more for our materials, however when it comes to saving our planet money really has no meaning. We demonstrate stream line processes and efficient business in every aspect of what we do to try and minimise our energy usage and therefore our impact on the environment. One of our strongest values is to minimise our waste. We order our materials accordingly to reduce off cuts, We are a measure twice and cut once kind of establishment to reduce waste. We supply small businesses with some of our off cuts, these off cuts are then up cycled and reused for their productions instead of purchasing more raw materials. We only work with two recycling companies whom we trust will recycle the small amount of waste we do produce. Other less sympathetic companies are known to just send waste to landfill. We only use timber that comes with the FSC logo and we are always on the hunt to find supply chains who support fair trade. Fair trade to us means a fair product for a fair price. We have a brand new energy efficient factory dedicated to producing our product and being kind to our delicate planet. Day in day out our environment becomes more and more fragile and so our operations, procedures and morals adapt to the changing times to support our world.

Our Privacy Policy

This privacy policy sets out how Premium Pods Ltd uses and protects any information that you give Premium Pods Ltd when you use this website.

Premium Pods Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Premium Pods Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/05/2023.


What We Collect

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.


We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mail@premiumpodsltd.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us

Terms and Conditions

Terms and conditions of sale for Premium Pods Ltd. The definition of the word company is Premium Pods Ltd. The definition of the
word customer is The person, party or establishment whom purchase any product or service from Premium Pods Ltd.

1. Application of our terms and conditions
a) It is implemented that any customer who chooses to make a purchase from Premium Pods Ltd does so in accordance of these terms
and conditions.
b) Premium Pods Ltd can amend these terms and conditions from time to time at its own discretion.
c) No variants of these terms and conditions shall become valid unless agreed in writing no less than 7 days before commencing of any
d) If specific part of these terms and conditions were to be deemed as unenforceable then all other parts of these terms and conditions
would remain enforceable.
e) All of our terms, conditions, contracts and other legal binding documentation is carried out within English law. Any attempt to make
a claim against Premium Pods Ltd must be carried out in a UK court.

2. Our products
a) All of Premium Pods Ltd.’s sales media including our website, social media, brochures and design plans are only in place as a
representation and do not form any part of any legal binding contract.
b) Premium Pods Ltd try to make all measurements on our sales documentation as accurate as we can. The customer must accept a
certain degree of acceptable tolerance.
c) Premium Pods Ltd holds the right to amend our product specification at any point we like without giving the customer notice,
however we will always try to inform you when any significant change is made. Reasons we may alter the specification include
Quality, efficiency or availability. This list is not limited.

3. Our prices
a) All of our documented prices include VAT at today’s rate. If the VAT rate was to change then we remain the right to alter our prices
to suit.
b) Premium Pods Ltd operate a strict one price for everyone policy. This means that every customer will pay the same price and no
unfair discounts are issued by us unless via an advertised promotion.
c) After we receive the customers initial deposit, the quoted price becomes fixed.
We may only alter this if the customer places the order on hold for more than 60 days.

4. Payments
a) An 85% initial customer deposit is taken to place your order and secure your factory build slot. This deposit is non-refundable as the
products being made are bespoke to you. We will then require the remaining contract value to be paid on your delivery date or
installation start date. Once it gets to 30 Business days prior to your factory slot start date no part of your order can be cancelled and no
refund can be issued. You will become liable for the entire contract value.

5. Cancellations
a) Because Premium Pods Ltd manufacture site specific bespoke gates tailored to our customers personal specification this means they
are exempt from the right to cancel. In signing these terms and conditions you accept that you have fore-fitted any consumer rights to
cancel your order. Premium Pods LTD may choose to award a partial refund for cancellations at their discretion but is not obliged to do
so. Refunds will be on a good will basis.
b) We reserve the right to cancel any order at any time for any reason. In the event that Premium Pods Ltd cancel an order the
customer will be issued a full refund of any payments made at that point.

6. Placing an order oh hold
a) If a customer chooses to place an order on hold then all deposits will be held by Premium Pods Ltd. The price will remain fixed for
up to 60 days. After 60 days the price may be subject to necessary price increases. The company remain the right to do so.
b) if an order has been on hold for 6 months then the order will be automatically cancelled. The company will contact the customer to
issue a full refund less a fee of £2000 + £200.

7. Planning permission
a) Planning permission is not usually required with our gates as they follow the guidelines and rules of permitted development.
b) In some circumstances planning permission can be required and it remains the responsibility of the customer to check this with the
local authority.
c) Premium Pods Ltd will not be held liable for any costs or losses incurred as a result of not having the relevant planning permission.
d) If a customer needs to amend the design of the gates to suit any planning permission conditions, Premium Pods Ltd will not be held
liable for these changes and charges may apply to the customer.

8. Dates
a) The company will try to keep to the scheduled dates and we do so on 95% of our orders. We will not be held liable for delays to these
dates for reasons out of our control. Some examples of these reasons but not limited to are parking, traffic, weather, access difficulties.
b) All of our durations are given as an estimate only, Premium Pods Ltd will not be held liable for any delays or extensions to these
estimated durations for any reason.
c) We recommend that the customer allows a provision extension to the duration estimate given. This will ensure that if the installation
does over run for any reason we will not hinder or interfere with customer plans or arrangements that may be made. We wish to
remind you that we do not accept any liability for projects over running.
d) It is the responsibility of the customer to ensure that the site is clear and ready for the contractors to start. Access must be prior
arranged by the customer with all permissions granted by the relevant parties. All parking must be arranged with parking permits
issued to Premium Pods Ltd at the cost of the customer. If Premium Pods Ltd are delayed for any reason caused by the customer or as a
result of the customer not complying with the above, we will issue a penalty charge. Penalties will be charged at £500 per delay day
limited to a total penalty charge of £3100.

9. Working on site
a) It is the responsibility of the customer to prepare the site as discussed at the site survey and agreed by the customer.
b) The customer is responsible for providing all parking permits and access permission prior to the installation start date. The customer
must make available electricity and water during all times of the installation.
c) The customer must ensure that the ground site is level and clear and has all the correct drainage in place ahead of the installation
start date.
d) Failure to comply with the above terms will result in a delay charge being made of £500 per day.
e) Premium Pods Ltd will not deliver or install products over a fence or through a domestic building unless agreed in writing by the
company prior to the installation start date.
f) The customer is aware that we do not except any liability for unavoidable damage caused to the customers property by the
installation team as a result of the installation.
g) Premium Pods Ltd recommends that any landscaping works be carried out after the installation of the gate is complete. This is to
avoid any damage being caused. We do not accept any liability for this damage.
h) The company may withdraw its installation team or relevant contractors if it deems the working conditions to be against health and
safety guidelines for England and Wales. If this happens the necessary changes will be discussed with the customer and the changes
must be made immediately. Failure to comply with this discussion will result in delay charges being made. This charge will be at £500
per delay day.
i) Premium Pods Ltd train all of its staff on safe working practises including health and safety. This includes the use of PPE and manual
handling techniques. If a full method statement is required by the customer then 15 business days’ notice is required ahead of the
installation start date.
j) Premium Pods Ltd are covered by a 5-million-pound public liability insurance policy. Full details can be issued upon request.
k) The home survey visit is only a visual inspection. Premium Pods Ltd cannot be held liable for any underground obstacles or
unforeseen circumstances that may occur. Charges for these circumstances arising may be made by the company.

10. Installation start date
a) The customer must be on site on day 1 of the installation. This is to confirm the exact position of the gate. The liability for this
decision remains with the customer and Premium Pods Ltd will not accept any responsibility for this.
b) If our gate is being located on an existing post or track, we do not accept liability for any subsidence issues.
c) Any spoils created as a result will not be removed from site by the company. The customer will be responsible for disposal of this.
Our installation team will grade these spoils out if requested by the customer.

11. Electrical works
a) Premium Pods Ltd do not make any final electrical connections. It is the responsibility of the customer to employ a local electrician
to undertake this connection.
b) As we do not make the electrical connection, we do not offer a part p certificate. It is the connecting electrician’s responsibility to
test and certificate this work.
c) All our electrical installations are carried out in accordance with the latest electrical regulations for England and Wales.
d) An IP rated joint box will be installed on the opening post of the gate. This is the location for the electrician to connect the armoured
cable into.

12. Your guarantee
a) Premium Pods Ltd offer a comprehensive 2-year guarantee on all gates against issues with the structure. This guarantee will only be
issued in writing once all outstanding balance has been paid in full. If an outstanding balance remains on a customer’s account, then the
customer will forfeit any guarantee. All other guarantees are set out below:
Structure guarantee 2 years
Automation and entry control 1 Year
Hinges and locks 2 years.
Infill cladding 1 year.
b) Paint finish on our Gates is 1 year but does not include any scratches or damage by the customer or any third parties.
c) Premium Pods Ltd do not give any guarantee against natural discolouration or affects caused by the weather to the external cladding.
Cedar will naturally fade and silver over time. It is recommended that the customer treats the cedar within 1 month of installation and
every 6 months thereafter.
d) Gate adjustments are not covered under the guarantee but maybe necessary from time to time. Adjustments can be made by the
customer and advice for doing this is available by calling our office. In the event that Premium Pods Ltd do adjust the gates a call out
fee may be charged.
e) Warping of timber cladding boards and external cladding is not covered under the guarantee. Timber is a natural product and may
warp from time to time. This is out of our control and out of your guarantee.
f) Superficial cracking of external cladding is not covered under this guarantee.
g) Premium Pods Ltd guarantee all glass in accordance with the federation of glass and glazing guidelines. No guarantee will be made
against scratches or imperfections on or in the glazed units after the sign off is complete.
h) Where any aggregate surface is used near our automation equipment or track, the customer is responsible for keeping it clear of the
equipment. Any call outs that are as a result of foreign objects fouling the equipment will result in a charge being made by the
i) If a fault is discovered under the terms of your guarantee it must be reported to our sales office immediately. Once reported our
maintenance team will be in touch to make arrangements to remedy the issue free of charge. Premium Pods Ltd will not reimburse any
payments made to third party repair contractors under any circumstances.
j) If the customer is responsible for any damage/faults to the gate as a result of any customer misuse, disrespect or malicious operation,
the company will issue a charge for the necessary repairs.
k) The company’s liability shall not exceed the total purchase value of the product and the taking of the steps it deems necessary to
rectify any issues shall constitute and entire discharge of the company’s liability under this warranty.
l) The company shall not be deemed liable for subsidence to the gate or the surrounding installation site unless such subsidence is
caused by the negligence of the company during installation.
m) Any alterations whatsoever made to our gate by the customer or a third party employed by the customer will result in the guarantee
being invalidated in full and in its entirety.

13. Duty cycles
The company deems that up-to 20 duty cycles per day is an acceptable amount in a domestic environment. This means the gate will
open 20 times and close 20 times per day. All our motors come with a 1-year guarantee but is limited to a 20 DCPD limit. Any usage
over and above this term of use may result in your warranty being limited or invalidated.

14. Natural elements
We will ensure to provide you with a motor capable of 2 times the power required. This means if your gate weighs 200kg we will
provide a motor with as limit of 400kg. Unfortunately, due to certain locations being over exposed to natural elements such as wind we
are unable to accept liability for any wind related issues. Uprated motors may be required at an additional cost to the customer. We will
endeavour to identify any concerns at point of home survey however we cannot guarantee to pick up on every high wind area.
a) Premium Pods Ltd products require zero maintenance. However, it is the customers responsibility to ensure that all areas around the
gate are kept clear. A weed and obstruction free gap area to the sides and rear of the gate must be maintained. It is essential to ensure no vegetation, weeds or obstacles contact any part of the gate or hinder the safety photocells. In the event that this is not adhered to, your guarantee will be invalidated.
b) any call outs to blocked photocells will result in charges being made to the customer.
c) As with all external gates failure to treat the infill cladding may result in water ingress and this will not be covered under your

15. Liability
a) Nothing contained in these terms and conditions shall be construed so as to limit or exclude the liability of the company for death or
personal injury as a result of the companies’ negligence or that of its employees or agents.